Refund policy

cancellations

• if you wish to cancel your order, please contact me as soon as possible. orders cancelled prior to posting can be refunded. orders cancelled after they have been posted can be refunded, but only when the item is returned to me. in this instance, return postage fees are the responsibility of the customer.

returns

• although i hope you absolutely love your ceramic when it arrives, i know that may not always be the case. if you are unhappy with your item/s, please contact me to discuss further.
  
• in the event of a return (unless a fault in the making process), postage costs are the responsibility of the buyer. 
• any damages/breakages incurred during return postage will be the responsibility of the buyer.
• please note that sales of discounted pieces or ‘seconds’ are final - i do not accept returns of these pieces.

damages

• all items are inspected and carefully wrapped before posting, and although very rare breakages unfortunately can happen. if your order arrives broken:
• immediately photograph the package and the broken piece(s).
• please contact me via direct email about any damaged pieces within 48 hours of their arrival to you - please ensure you include photographs of the item & packaging in your initial contact.
• keep the item and all broken parts, as well as the packaging, for insurance purposes.
• i will offer to remake & send a replacement, or you can have a full refund.