• these sessions will take place in my home studio, led by me (lizzie).

• when booking online, you will be able to select the date & time of your session/s from my availability calendar.
  

• once your payment has been confirmed, you will receive an automated email with further details & information you might find useful (such a what to wear & visuals of the studio).

• if you have any questions prior to booking & paying for your lessons, please do not hesitate to drop me an email.

• my studio is in my garden, and is accessed by one step down onto a patio & one step up through the studio door.
  
• similarly, if you need to use the toilet during your session this is accessed by a step up into the back door (we have a small ground floor toilet, which unfortunately is currently not wheelchair accessible).
  
• if you require a ramp or have any other accessibility requirements, please let me know ASAP so i can ensure your needs are met & you can fully enjoy your session/s.

• life can be busy, complicated & difficult at times, so i understand that there may be times where you need to change your session/s in the event of an emergency or unavoidable commitment. should this happen, please get in touch with me via email as soon as possible (ideally at least 5 days before your date/s) so we can confirm new date/s & time/s.

• if you wish to cancel your session/s without rebooking, i require a minimum of 24 hours’ notice. in the event that you cancel (without rearranging your session) with less than 24 hours’ notice, you will only be refunded 50% of your payment.

• these sessions will take place at a public venue, and can booked online via my 'classes & workshops' page.
  
• when booking online, you will be asked for a few personal details - please be assured that these details are solely for the purpose of the workshop & will not be shared with anyone else.
  
• if you are no longer able to attend the workshop, please let me know at least 48 hours before the workshop date (where possible).
  
  

• i’m available to lead on-off or two-part clay workshops in various settings, within a 15-mile radius of colchester city centre.
  
• before getting in touch to enquire about a workshop, please take a look at my workshop offerings here: www.croucherli.co.uk/pages/group-workshops
  
• once details have been pinned down, you will be sent a booking form to confirm your workshop & payment information.
  
• in the unlikely event that i must cancel your workshop, you will be refunded in full (including venue hire). if we can rearrange the workshop, i will cover any costs incurred with the venue hire in this instance.
  
• in the event that the workshop is cancelled by you, please see my cancellation & refund details below. please be mindful that a lot of planning, gathering of materials & resources is required in advance of the workshop:

Notice given to cancel: refund amount

up to 1 month before: 100% refund

up to 2 weeks before: 50% refund

up to 1 week before: 25% refund